Return & Refund Policy

At Viaura, we want you to feel confident in your purchase. We carefully select our products and want every order to arrive in excellent condition. If something isn't right, please contact us and we'll be happy to help.

Returns

We accept returns of eligible unopened and unused products within 30 days of delivery.

To be eligible for a return, your item must be:

• Unopened and unused
• In its original packaging
• In the same condition in which it was received

For health, hygiene, and product integrity reasons, skincare products that have been opened or used cannot be returned, unless the product arrived damaged or defective.

Please contact us before sending a product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and photographs of the product and packaging when possible.

Once we review the issue, we may offer a replacement or refund, as appropriate.

If the problem resulted from damage, a defect, or an incorrect item being shipped, Viaura will cover any applicable return shipping costs.

Change-of-Mind Returns

If you change your mind about a purchase, an unopened and unused product may be returned within 30 days of delivery.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account.

Shipping charges are non-refundable except when an order arrives damaged, defective, incorrect, or when otherwise required by law.

Return Shipping

Please contact us before returning an item so that we can provide return instructions and the appropriate return address.

We recommend using a trackable shipping method when returning an item. Viaura is not responsible for return packages that are lost or damaged in transit when the customer is responsible for return shipping.

Other Viaura Products

Certain wellness, personal care, or other products sold by Viaura may have additional return restrictions for health, hygiene, safety, or supplier-related reasons. Any product-specific return restrictions will be identified where applicable.

Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact us through the contact information provided on ViauraWellness.com.

We're here to help and will make every reasonable effort to resolve any issue with your order.

Viaura LLC
Deer Park, Illinois 60010
ViauraWellness.com

Last updated: August 21, 2026